Factorial
Core HRAll-in-one HR software for SMBs with time tracking, documents, and payroll.
Overview
Factorial is a solid SaaS all-in-one HR management platform designed to solve daily HR team challenges with strong data security emphasis. The platform offers centralized employee data management, automated payroll processing, digital leave management, secure document storage, performance management, time tracking, shift scheduling, and AI-powered applicant tracking with smart document scanning.
Pros & Cons
Pros
- ✓Free tier available for startups and small businesses
- ✓Feature-heavy product at competitive pricing vs. market
- ✓Easy to use for both employees and administrators
- ✓Straightforward implementation requiring minimal IT knowledge
- ✓2025 improvements in time tracking and shift scheduling
- ✓AI-powered features for ATS and document scanning
Cons
- ✗Multiple price increases reported by users
- ✗Customer service extremely poor (phone/chat issues)
- ✗Limited and non-customizable reporting options
- ✗User interface can be confusing for beginners
- ✗Support delays and unclear ticket submission process
Who Should Use This?
Best For
- →Small to medium-sized businesses
- →Startups needing free tier option
- →SMBs wanting to centralize HR tasks simply
- →European companies (strong EU presence)
- →Organizations with straightforward HR workflows
Not Ideal For
- →Large enterprises with complex HR needs
- →Organizations requiring extensive custom reporting
- →Companies needing responsive customer support
- →Businesses with complex, customized workflows
- →Teams requiring extensive integration options
Key Features
Implementation
Factorial implementation is straightforward and requires minimal IT knowledge, making it accessible for small businesses without dedicated technical teams. The platform offers modular setup allowing companies to activate only the features they need initially and add more over time. Setup includes configuring employee data, leave policies, time tracking rules, and workflow approvals. The system integrates with payroll systems and offers automated workflows to reduce manual work. However, users report that customer support during implementation can be extremely poor, with phone lines not working, live chat going unanswered, and unclear ticket submission processes. Integration between HR and payroll systems can be challenging. Despite support issues, the platform itself is praised for ease of use once configured. Implementation timelines vary from 1-3 weeks for small businesses to 4-6 weeks for larger organizations with complex requirements.
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Quick Info
Factorial offers a free tier with basic features for startups and small teams. As of 2025, paid plans include: Operations Hub Business ($5.75/user/month), Finance Hub Business ($6.90/user/month), People Hub Business ($9.20/user/month), and Factorial Suite Business ($14.45/user/month). Enterprise tiers range from $8.25-$19.45/user/month with advanced features. General pricing starts at $5.75-$8/user/month for most SMBs. However, multiple users report significant price increases over time, with some subscriptions reportedly doubling without prior notice or consent. The modular setup allows per-user billing for flexibility, but total costs can add up as features are added. Some users find it expensive compared to competitors, particularly given recent price hikes. Annual subscriptions typically receive discounts compared to monthly billing.
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Frequently Asked Questions About Factorial
Common questions about Factorial, including pricing, features, integrations, and who should use it.
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