Overview
isolved HCM is a comprehensive human capital management platform unifying all major HR components into a single database suite. The platform centralizes HR processes including payroll (with pay cards, direct deposit, garnishments, configurable pay periods, and tax filing), employee self-service portals allowing information updates, PTO viewing, benefits summaries, and pay stub downloads, benefits administration with insurance plans, life event adjustments, cost analysis and carrier integration, recruiting and hiring tools with job board posting and collaborative hiring workflows, and isolved University for employee training through dedicated learning management with gamification and certifications. The single-database architecture streamlines HR and payroll functions with seamless synchronization across all modules. isolved operates on a per employee per month subscription model with pricing based on company size and activated features. The platform includes a report writer tool for custom reporting and is particularly strong in payroll management and employee lifecycle capabilities.
Pros & Cons
Pros
- ✓Highly praised ease of use with 91% of users noting accessibility from anywhere
- ✓Robust payroll management with seamless HR synchronization (87% user approval)
- ✓Comprehensive employee lifecycle management (94% user recommendation rate)
- ✓Single-database platform eliminates data silos and duplicate entry
- ✓Dedicated support team with lower staff turnover providing consistent contacts
- ✓Responsive and knowledgeable customer support highly valued by users
- ✓Custom report builder tool allows users to create tailored reports
- ✓Strong benefits administration with carrier integration and life event management
- ✓isolved University LMS with gamification enhances employee training
Cons
- ✗Reporting is time-consuming and hard to customize despite report writer tool (58% user concern)
- ✗Customer service is the platform's weakness with slower response times
- ✗Support limited to Monday-Friday 8am-8pm ET, no 24/7 availability
- ✗Steep learning curve for users unfamiliar with comprehensive HCM solutions
- ✗No mobile app available (discontinued)
- ✗Limited integration ecosystem compared to competitors
- ✗Frequent bugs and technical issues reported by users
- ✗Complex password system slows access and creates frustration
- ✗Higher learning curve than rival HCM platforms
Who Should Use This?
Best For
- →Mid-sized businesses (50-1000 employees) seeking comprehensive HCM functionality
- →Organizations prioritizing robust payroll management with HR integration
- →Companies wanting single-database architecture to eliminate data silos
- →Businesses needing strong benefits administration with carrier integration
- →Organizations requiring employee lifecycle management from hire to retire
- →Companies valuing dedicated support teams with low turnover
- →Businesses needing customizable reporting with report writer tools
Not Ideal For
- →Small businesses under 50 employees (pricing optimized for mid-market)
- →Organizations requiring 24/7 customer support availability
- →Companies needing mobile app functionality for workforce management
- →Businesses requiring extensive third-party integrations
- →Organizations with limited IT resources to manage learning curve
- →Companies needing simple, out-of-the-box reporting without customization
- →Businesses requiring quick implementation without extensive training
Key Features
Implementation
isolved HCM implementation typically takes 6-12 weeks depending on company size and complexity. The process includes data migration from existing payroll and HR systems, configuration of payroll rules, tax jurisdictions, and pay schedules, benefits setup with carrier integrations and plan configurations, recruiting workflow customization and job board connections, time and attendance system configuration, and extensive training on the report writer tool and isolved University LMS. Implementation requires significant internal resources due to the steep learning curve. The dedicated support team provides implementation assistance, though users report the learning phase can extend 2-3 months post-launch. Organizations should plan for dedicated project management and change management to ensure successful adoption.
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Quick Info
isolved HCM pricing starts at $4 per employee per month and scales based on company size and activated features. The platform operates on a subscription pricing model with costs determined by the number of employees and specific modules enabled. Pricing tiers are available for different company sizes with customization based on requirements. Final pricing requires consultation with sales team to determine exact costs based on needed functionality. The per-employee model makes costs predictable and scalable as organizations grow.
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