Employment Hero
Core HRAll-in-one employment platform for the entire employee lifecycle, popular in Australia.
Overview
Employment Hero is a cloud-based HRIS platform empowering small to medium-sized businesses across Australia, New Zealand, the United Kingdom, Singapore, and Malaysia to efficiently manage HR, payroll, performance, learning, recognition, and benefits within a single integrated platform. The platform features paperless onboarding with contract and policy templates, bulk VEVO checks (Australian market specific), electronic certifications, timesheet and leave management, and automatic award interpretation. Single Touch Payroll (STP) reporting automatically submits payroll data to tax authorities with every pay run. Employment Hero offers robust compliance management regularly updated to reflect changes in tax rates, superannuation guarantees, and award conditions. The platform includes pre-made templates for HR documents and policies for AU and NZ markets with ability to clone and customize. Additional features include cost center reporting, seamless bookkeeping software integration, employee self-service portals, and native mobile applications for iOS and Android.
Pros & Cons
Pros
- ✓User-friendly interface with everything clearly labeled and intuitive navigation
- ✓Comprehensive all-in-one platform covering HR, payroll, performance, learning, and benefits
- ✓Excellent cost center reporting and bookkeeping software integration
- ✓Strong compliance management automatically updated for Australian and NZ regulations
- ✓Single Touch Payroll (STP) automatic submission simplifies tax reporting
- ✓Employee self-service features empower staff to manage their own information
- ✓Native mobile apps for iOS and Android enable on-the-go access
- ✓Pre-made HR document and policy templates save significant setup time
- ✓Automatic award interpretation reduces payroll errors
Cons
- ✗Customer support system is inadequate with poor training and documentation
- ✗Recent shift to chatbot support makes direct communication more complicated and lengthy
- ✗Initial setup is complex and time-consuming, not clearly communicated during sales process
- ✗Frustrating page load times exceeding 5 seconds hamper productivity
- ✗Support team availability limited during critical setup phases
- ✗Integration between HR and Payroll modules has occasional issues
- ✗High minimum monthly cost ($490+) may be prohibitive for very small businesses
- ✗Performance issues when switching between platform sections
Who Should Use This?
Best For
- →Medium to large Australian and New Zealand businesses seeking integrated HR/payroll
- →Organizations requiring strong compliance with Australian award rates and superannuation
- →Companies needing Single Touch Payroll (STP) automatic reporting
- →Businesses using Xero, MYOB, or QuickBooks for accounting integration
- →Organizations wanting comprehensive employee self-service capabilities
- →Companies prioritizing mobile access for distributed teams
Not Ideal For
- →Very small businesses under 10 employees (minimum $490/month may be expensive)
- →Organizations requiring immediate, responsive customer support
- →Companies needing fast page load times for high-volume HR operations
- →Businesses outside Australia, NZ, UK, Singapore, or Malaysia markets
- →Organizations requiring extensive custom integrations beyond major accounting platforms
- →Companies needing simplified, quick setup without extensive configuration
Key Features
Implementation
Employment Hero implementation is complex and time-consuming, typically requiring several weeks to fully configure. The setup process includes data migration from existing systems, configuration of award rules and pay rates, integration with accounting software (Xero, MYOB, QuickBooks), customization of HR templates and policies for specific business needs, and Single Touch Payroll (STP) setup with tax authorities. While support team members are helpful once engaged, they are often not available during initial onboarding phases. Businesses should allocate significant internal resources for implementation and plan for the learning curve during the first 1-2 months.
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Quick Info
Employment Hero pricing starts at a minimum of $490 per month, with contract costs based on the greater of any minimum contractual amounts and actual billable employees each month. The platform offers a free version for basic functionality and a free trial. Pricing plans are designed to suit different business sizes with each plan including access to various features tailored to simplify HR processes. Tailored enterprise solutions with custom pricing are available upon request. Costs scale based on employee count and activated features.
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Frequently Asked Questions About Employment Hero
Common questions about Employment Hero, including pricing, features, integrations, and who should use it.
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