Overview
UKG Pro (formerly UltiPro) is a comprehensive, cloud-based human capital management solution designed for mid-sized to large organizations with complex workforce management needs. The platform combines HR, payroll, talent management, and workforce management with advanced analytics and AI-powered insights, particularly excelling in organizations with diverse employee populations including salaried, hourly, and shift-based workers.
Pros & Cons
Pros
- ✓Comprehensive all-in-one solution reducing need for multiple vendors
- ✓Strong payroll processing with tax compliance and reporting
- ✓Advanced workforce management for complex scheduling needs
- ✓Excellent people analytics and predictive insights
- ✓Robust mobile app for employee and manager self-service
- ✓Good scalability as organizations grow
Cons
- ✗High cost with pricing not transparent (custom quotes required)
- ✗Implementation can be lengthy (4-9 months) and complex
- ✗User interface can feel dated compared to newer platforms
- ✗Steep learning curve for administrators
- ✗Customer support quality inconsistent according to some users
Who Should Use This?
Best For
- →Mid-sized to large organizations (500-10,000+ employees)
- →Companies with complex, multi-location workforce structures
- →Organizations with mix of hourly and salaried employees
- →Industries requiring sophisticated workforce management (manufacturing, healthcare, retail)
- →Businesses prioritizing comprehensive reporting and analytics
Not Ideal For
- →Small businesses under 500 employees
- →Startups needing quick implementation and modern UX
- →Organizations with limited HR/IT resources for administration
- →Companies seeking simple, straightforward HR solutions
- →Businesses with tight budgets seeking transparent pricing
Key Features
Implementation
UKG Pro implementation typically takes 4-9 months depending on organization size and complexity. The process includes discovery and requirements gathering, system configuration and customization, data migration from legacy systems, integration setup with existing business systems, comprehensive testing and validation, administrator and employee training, and go-live support with transition assistance. UKG provides dedicated implementation consultants and project managers to guide the process. However, implementation can be quite complex requiring significant resources from both UKG and the client organization. The initial setup and learning curve are noted drawbacks, though the resulting platform provides comprehensive capabilities.
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Quick Info
As of 2025, UKG Pro pricing is not disclosed online and varies significantly based on company size and specific needs. Multiple sources report pricing between $26-37 per employee per month for typical deployments, though one source indicates pricing can exceed $100 per employee per month for comprehensive implementations. Pricing is completely custom, requiring vendor contact for quotes. Implementation costs are substantial and separate from software fees. UKG Pro is considered a mid-enterprise HRIS that works best for companies with 350-10,000 employees, making it expensive for smaller organizations.
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Frequently Asked Questions About UKG Pro
Common questions about UKG Pro, including pricing, features, integrations, and who should use it.
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