Phenom logo

Phenom

ATS

AI-powered talent experience platform for enterprise recruiting and career pathing.

Overview

Phenom Intelligent Talent Experience Platform is an end-to-end SaaS solution designed for enterprise organizations to deliver phenomenal talent experiences through AI-powered personalization. The platform automates the complex process of attracting, engaging, nurturing, and converting qualified candidates across the entire talent lifecycle—from recruitment to internal mobility. Phenom's comprehensive suite includes AI-driven career sites tailored to individual users presenting job opportunities based on their skills and interests, a powerful CRM tool for building talent pipelines and nurturing relationships, automated chatbots available 24/7 for candidate engagement, and internal mobility tools enabling employees to create profiles, set career goals, and explore career paths. Built for large enterprises with 1,000+ employees, Phenom integrates deeply with major HR systems including Workday, SuccessFactors, Oracle, ADP, and LinkedIn to provide a unified talent experience.

Pros & Cons

Pros

  • Sleek, modern interface with easy navigation especially for talent CRM and career site builder
  • Deep analytics across hiring funnel metrics, campaign performance, referral tracking, and candidate engagement
  • AI-powered personalization delivers tailored job recommendations based on skills, experience, and interests
  • Comprehensive platform covers recruitment, career sites, internal mobility, and talent CRM in one solution
  • Effective in improving quality of hires and reducing recruitment costs according to user reviews
  • Ability to create talent pools, run live events, and source passive candidates
  • Strong enterprise integrations with Workday, SuccessFactors, Oracle, ADP, and LinkedIn
  • 24/7 automated chatbot engagement improves candidate experience and recruiter efficiency

Cons

  • Complex setup and implementation requiring third-party consultants, often stretching over months
  • Occasional bugs, data inaccuracies, and glitches especially early in deployment or during system updates
  • Customer support quality has declined significantly since switching to "Global Support Model"
  • No dedicated Success Manager - all issues handled through ticketing system with slow resolution (averaging 3 weeks)
  • Support tickets rarely resolved within contract SLAs causing frustration
  • Integration with legacy ATS or HR systems can be challenging and time-consuming
  • Pricing starting at $10,000/month is not feasible for smaller businesses or mid-market organizations
  • Steep learning curve requires significant training and change management effort

Who Should Use This?

Best For

  • Large enterprises with 1,000+ employees and dedicated talent acquisition teams
  • Organizations prioritizing comprehensive talent experience across recruitment and internal mobility
  • Companies with high-volume recruiting needs requiring AI-powered personalization at scale
  • Global enterprises using Workday, SuccessFactors, Oracle, or ADP as core HR systems
  • Businesses focused on improving quality of hires and reducing recruitment costs through analytics
  • Organizations building proactive talent pipelines and nurturing passive candidates
  • Companies investing in employee career pathing and internal mobility programs

Not Ideal For

  • Small to mid-market businesses with fewer than 1,000 employees
  • Organizations with limited recruiting budgets unable to afford $10,000+/month
  • Companies seeking quick implementation without extensive consulting resources
  • Businesses requiring responsive customer support with dedicated success managers
  • Startups or fast-moving companies needing agile platform with minimal setup complexity
  • Organizations with simple recruiting needs not requiring AI-powered personalization
  • Companies satisfied with basic ATS functionality without talent experience focus

Key Features

Talent Experience
AI Chatbot
Career Sites
Internal Mobility
CRM
Analytics

Implementation

Phenom implementation is complex and typically requires 3-6 months depending on organization size and integration requirements. Implementation often requires third-party consultants to handle integrations with legacy ATS or HR systems like Workday, SuccessFactors, Oracle, and ADP. The platform requires significant change management effort with extensive training for recruiters, hiring managers, and talent acquisition teams to maximize adoption. Initial deployment may experience bugs, data inaccuracies, and glitches that need resolution during the ramp-up period. Organizations should plan for dedicated project management resources, executive sponsorship, and technical resources for integration work to ensure successful deployment.

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Pricing
Enterprise

Phenom pricing starts at $10,000 per month with subscription model, though exact pricing varies based on company size, modules selected, and implementation scope. Phenom does not publish transparent pricing on their website - all pricing details must be obtained through sales demo and consultation. This enterprise pricing model is not feasible for smaller businesses or mid-market organizations with limited talent acquisition budgets. Implementation costs (often requiring third-party consultants) and integration complexity add significant additional expenses beyond the base subscription fee. Custom pricing based on organization size, number of users, modules purchased (career sites, CRM, chatbot, internal mobility, analytics), and level of customization required.

Company Size
1000+
Industries
EnterpriseTechnologyHealthcareRetail
Integrations
WorkdaySuccessFactorsOracleADPLinkedIn

📋 Implementation Guide

Step-by-step guide to implementing ATS software

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Frequently Asked Questions About Phenom

Common questions about Phenom, including pricing, features, integrations, and who should use it.

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