Peakon
EngagementEnterprise employee engagement platform by Workday with continuous listening and AI insights.
Overview
Workday Peakon Employee Voice is an enterprise-grade cloud-based employee engagement platform focused on gathering continuous employee feedback through frequent, short pulse surveys that encourage honest and anonymous responses. Acquired by Workday, Peakon enables organizations to collect feedback weekly, fortnightly, monthly, or quarterly with automated emails and reminders. Employees can engage in two-way conversations with managers without compromising anonymity, fostering open communication. The platform uses machine learning to analyze comments in real-time, automatically categorizing them and generating AI-powered recommendations for areas requiring improvement. Managers receive GenAI-synthesized sentiment insights identifying key trends and potential issues before they escalate. Peakon's predictive technology helps leadership address problems proactively, while engagement metrics can be compared internally or benchmarked against companies in the same industry. With an excellent 93% user satisfaction rating and 4.8/5 stars on Capterra, Peakon is recommended for medium to large organizations seeking sophisticated yet easy-to-use continuous listening capabilities to gather and action employee feedback regularly.
Pros & Cons
Pros
- ✓Well-designed, sophisticated yet easy-to-use product invaluable for managing large teams
- ✓Ability to interact with comments anonymously enhances feedback cycle significantly
- ✓Ability to gather survey responses and break down data by function, area, demographics, and drivers is powerful and intuitive
- ✓Predictive technology identifies potential issues before they escalate enabling proactive intervention
- ✓Intuitive interface with real-time analytics providing actionable insights immediately
- ✓Machine learning automatically categorizes comments and generates improvement recommendations
- ✓Managers receive AI-powered GenAI-synthesized sentiment insights for productivity boosts
- ✓Engagement metrics can be benchmarked against companies in same industry for context
- ✓Two-way conversations with managers maintain anonymity fostering honest communication
- ✓Excellent 93% user satisfaction rating based on 183 verified reviews
Cons
- ✗Poor integration capabilities beyond core HRIS platforms
- ✗Monthly surveys take time for staff to get used to creating survey fatigue
- ✗Complicated departmental structures make reading results confusing and hard to navigate
- ✗In small teams anonymity can be compromised making honest feedback difficult
- ✗Pricing starts at $20,000/year making it expensive for smaller organizations
- ✗Users want more analytics on line manager usage and engagement with platform
- ✗Need more assistance in writing employee engagement strategies based on insights
- ✗No publicly available transparent pricing requiring sales contact
- ✗Enterprise-focused platform may be overkill for companies under 1,000 employees
Who Should Use This?
Best For
- →Medium to large enterprises with 1,000+ employees seeking continuous listening
- →Organizations already using Workday ecosystem wanting seamless integration
- →Companies prioritizing AI-powered predictive analytics for proactive issue identification
- →Enterprises needing sophisticated engagement metrics with industry benchmarking
- →Large teams wanting to break down engagement data by function, area, and demographics
- →Organizations with budget for enterprise solutions starting at $20,000/year
- →Companies valuing two-way anonymous communication between employees and managers
- →Businesses seeking real-time comment analysis with automated improvement recommendations
Not Ideal For
- →Small businesses or startups with fewer than 1,000 employees
- →Organizations with limited engagement budgets unable to afford $20,000+/year
- →Companies with simple departmental structures not needing sophisticated breakdowns
- →Small teams where anonymity is difficult to maintain (under 50 employees per department)
- →Businesses requiring extensive integrations beyond Workday, Slack, Teams, BambooHR, ADP
- →Organizations wanting transparent, publicly available pricing without sales conversations
- →Companies not using or planning to adopt Workday HRIS ecosystem
Key Features
Implementation
Workday Peakon Employee Voice implementation typically takes 4-8 weeks depending on organization size, existing Workday integration complexity, and departmental structure configuration. Implementation includes platform setup and configuration, integration with Workday HRIS (or BambooHR, ADP if applicable), Slack and Microsoft Teams connections, pulse survey frequency and timing setup (weekly, fortnightly, monthly, or quarterly), automated email and reminder configuration, departmental structure and demographic breakdowns definition, benchmark industry selection, manager training on anonymous two-way conversations, AI insights and recommendation interpretation, and team onboarding with survey adoption strategy. Workday provides dedicated implementation support though users note the platform requires time for staff to get used to monthly surveys. Clear communication about anonymity policies is critical especially for smaller departments where identification concerns may exist.
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Quick Info
Workday Peakon Employee Voice pricing starts from $20,000 per year on a subscription model with custom pricing based on company size, employee count, and specific feature requirements. No publicly available transparent pricing - interested organizations must contact Workday directly for detailed quotes. Pricing is positioned as enterprise-level reflecting sophisticated AI-powered analytics, machine learning categorization, GenAI sentiment synthesis, and continuous listening capabilities. Users note the platform is "a bit expensive" compared to SMB engagement tools, making it more suitable for medium to large enterprises with dedicated engagement budgets. Implementation and integration with Workday ecosystem may involve additional costs beyond base subscription.
📋 Implementation Guide
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